A message to our customers about the coronavirus

A message to our customers about the coronavirus

At Great-West Lifeco, the health and well-being of our employees, advisors and customers is always our top priority. I want you to know that we are actively monitoring the coronavirus (COVID-19) pandemic and that we are taking this situation very seriously. We fully recognize that our company has an important role to play during this trying time.

This past week we saw a significant shift in the coronavirus situation around the globe. As the number of confirmed cases continues to grow, the actions we all take on social distancing will help slow infection rates and “flatten the curve”. We can all do our part in this effort.

I want to share with you some steps we are taking to promote social distancing in the countries we have operations to help keep our team and our advisors safe and to continue to meet the needs of our customers.

Protecting our people: Our employees and advisors are at the heart of everything we do, and we are committed to taking care of them. We have significant work from home capacity across our companies and are expanding this to enable a majority of employees to do so. For roles where work from home is not possible, we are modifying the work environment for those employees to protect their health and safety. We have also banned all business travel both domestic and international.  We are leveraging our technology by conducting meetings and business through teleconferencing and videoconferencing.

Meeting your needs: Our companies remain open for business and we are taking steps to continue to serve and support our customers, employees and advisors as this situation evolves. We are communicating regularly with customers to provide information about COVID-19 and how it impacts financial markets and your products. If you have any questions or concerns, please speak to your advisor.

For more information about the specific actions we’re taking at each of our companies, please visit their website for specific information:

I want to take this opportunity to thank you for putting your trust in our companies, and thank each and everyone of you for what you are doing to support social distancing in an effort to keep our communities and countries safe during this challenging time.


Paul A. Mahon
President & CEO